At The camouflage net, we are committed to helping you discover a large number of diverse and varied items. We rely on the quality of our products to guarantee you the best shopping experience! The shade sail is also:

• A 100% secure online order by credit card, PayPal or Apple Pay.
• Order tracking where you can be informed of the delivery of your package.
• Free delivery throughout France for a limited time.
• Easy returns and refunds if the items are not to your liking.
• Available and attentive customer service to guarantee you the best shopping experience.

Our online store is open 24/7. You therefore have the freedom to place an order on our site whenever you wish. The ordering process is broken down into several steps:

1- Basket: check the contents of your order. At this step, you can modify the quantities.
2- Customer information: enter your personal information and delivery address.
3- Delivery: choose the delivery method you want according to the choices offered to you.
4- Payment: you are offered several payment methods, the choice is yours. You can check the content of your order on the summary (optional item(s) and service(s), delivery method and costs).
5- Order confirmation: to be sure that your order has been registered, you must reach this stage. You can now print your order confirmation. You will also receive an e-mail confirmation with your order reference and tracking number.

A complete order, available in stock and validated by credit card before 1 p.m., is processed during the day . For a complete order validated by credit card after 1 p.m., the average processing time is 24 hours . Orders are prepared from Monday to Saturday, when all the products thereof are available. In case of unavailability of an article, your order will be prepared upon receipt of the latter.

In order to be informed about the follow-up of your orders, you can go to our tracking platform. You will then be asked for an order number (#1234). This can be found in the order confirmation email sent to you following your order.

It is important to note that for reasons of computer delays, the tracking information will only be visible a few days after receipt of your tracking number .

If you have a valid promo code, enter it in the "Promo code" box during the checkout process, and click "Apply".

If when you enter your tracking number, no information is available, it is likely that you will have to wait a few more days for the information to update. This information depends on our carrier and can sometimes take several days to appear on our site. If the problem persists, please contact customer service.

We invite you first to check that you have not received this email in the spam box.
If you still can't find it, it's probably an error in your email address when placing the order.
In this case, please contact our customer service so that we can help you.

We accept all credit cards as well as payment via PayPal , with or without a PayPal account. We also accept payment via Apple Pay .

Contact us for a SEPA/Bank transfer.

First check that the expiration date of your card has not passed . In a second step, check that you have correctly filled in your name AND your first name in the appropriate field. If your bank transaction is refused, it may be an authorized limit overrun. To be sure, we invite you to contact your bank to check the amount of this ceiling.

We only charge your card when your order is complete . Once the order has been placed and payment authorized, you will be debited within 24 hours of the confirmation email you will have received.

Our site is hosted by Shopify Inc. and we have a 256-bit SSL security certificate . All information relating to pages, content, credit cards and transactions are thus protected by the same level of security used by banks . For more information. On this subject, consult our legal notices.

We offer delivery anywhere in Europe!

For metropolitan France, we provide free shipping in 48 to 72 hours .

We are currently offering a free 48/72h shipping offer in mainland France for a limited time.

Our logistics platform is located in Reau in Seine-et-Marne.

Our offices are located in the Bordeaux region.

In order to limit high storage and labor costs, we work directly with our producers and therefore have no intermediary. This allows us to offer you more products at an advantageous price while limiting our production of waste.

Upon receipt of your order, it is important to check that your package has not been damaged during transport and that the product is in perfect condition (and, if necessary, to note its detailed damage on the delivery note of the carrier). This verification must be done at the time of delivery and in the presence of the driver. We recommend that you keep the packaging , these can be useful in the event of a return of the product, and are essential if you wish to benefit from your right of withdrawal.

First check the tracking of your package via the link to your tracking interface that was sent to you by e-mail after your order. If this is indicated during delivery, we invite you to wait until the expected delivery date. If your package is pending with the carrier, we invite you to pick it up at the address indicated on the delivery notice. We also ask you to check on your order tracking that the delivery address indicated on your order is correct.

Before contacting us, check on your order confirmation if the product ordered is different from the one you received. If the item received is actually different from the one you ordered, please contact customer service by email.

Your order may be shipped in multiple packages. Check your order confirmation email to be sure you don't have multiple tracking numbers from our carrier. If all packages have arrived and you still don't have all of your products, contact customer service via email.

We do our best to ensure the intact and compliant delivery of your order. If however you receive a faulty product, contact us and we guarantee to find a winning solution for you.

Absolutely. If this happens, contact us. You have a withdrawal period of 14 days from receipt of the goods to return your items to us and obtain a refund. The return costs are your responsibility. Contact us first and see our return policy.

You have the right to withdraw, within 14 (fourteen) days of receipt of your order. See our general conditions of sale for the detailed conditions of application of the right of withdrawal. To withdraw from your purchase, please contact us by email. You can view our return policy. The product must be returned complete, including any accessories, and in a condition allowing the product to be put back on sale. An overpack of the product is recommended for the return. Any degradation observed will result in a discount on the value of the product.

By buying from Le Filet de Camouflage, you benefit from the Satisfied or Refunded guarantee. If your item does not suit you, you have 14 days to let us know and get a refund . If your item is defective, we will find a winning solution for you (refund, free exchange, unique promotion code). If your item is not received within the deadlines established beforehand (see Delivery Times), we also guarantee a winning solution. For more information on this subject, contact us and consult our Return Policy. No one wants to regret a purchase, especially when it's made online. We attach importance to feedback from our customers and do our best to ensure that your purchases go smoothly.

Our customer service is available from: Monday to Friday from 9 a.m. to 6 p.m.

Please contact our customer service, we will find a solution to help you.