Return and Refund Policy
ARTICLE 12 – RIGHT OF WITHDRAWAL
12.1 – Legal deadline for the right of withdrawal
In accordance with the legal provisions in force, the Buyer has a period of 14 days from receipt of his Products to exercise his right of withdrawal without having to give reasons or pay a penalty.
After communication of his decision to exercise his right of withdrawal within this 14-day period, the Buyer has another 14 days to return the product(s) concerned by the withdrawal.
12.2 Conditions for exercising the right of withdrawal
If the right of withdrawal is exercised within the period referred to in 12.1, only the price of the product(s) purchased and the shipping costs will be refunded, the return costs remaining the responsibility of the Buyer.
Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be remarketed in new condition, and, if possible, accompanied by a copy of the purchase invoice for a optimized management.
In the event of depreciation of the product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the product, the Buyer may be held liable.
To exercise his right of withdrawal, in accordance with legal provisions, the Buyer will find attached in Appendix 2 of these General Conditions of Sale, a standard withdrawal form to be sent, by post, to the following address: SAS ZEPHYR OSC, 5 rue Fénelon 33000 Bordeaux or by e-mail: serviceclient@le-filet-de-camouflage.fr .
The Buyer expresses his desire to withdraw without any ambiguity and mentions the order concerned by this withdrawal.
Once the withdrawal form or declaration has been sent at the latest within 14 days of receipt of the order, the Buyer must return the product(s) concerned, within a reasonable time and, at the latest, within 14 days to from the sending of the form or the declaration of withdrawal.
In order to obtain an estimate of the return costs payable by him, the Buyer can go to the La Poste website, Colissimo “PRACTICAL RATES AT POINTS OF SALE (Post Offices and Colissimo Agencies).
This estimate of return costs does not bind the Company SAS ZEPHYR OCS. The price to pay for returning the product may vary depending on the carrier that the Buyer chooses to return the product(s).
If the Customer is shipping an item worth more than €75, they are advised to use a delivery service that allows them to track the shipment or to take out delivery insurance.
LE FILET DE CAMOUFLAGE cannot guarantee the correct receipt of the item returned by the Buyer.
12.3 - Products excluded from the right of withdrawal
In accordance with current regulations, the right of withdrawal cannot be exercised for audio, video or computer software recordings unsealed by the customer, goods made according to the customer's specifications or personalized and goods unsealed by the customer and which cannot be be returned for reasons of hygiene or health protection. Likewise, the right of withdrawal cannot be exercised for gift boxes.
12.4 - Return address
Please refer to this page .
12.5 – Reimbursement
In the event of exercising the right of withdrawal, the Company SAS ZEPHYR OSC will reimburse the sums paid no later than 14 days from the date on which the Company is informed of the Buyer's decision to withdraw and using the same means of payment as that used for the order (unless the Buyer expressly agrees to reimbursement using another means of payment).
This reimbursement date may be deferred until recovery of the product or until the Buyer has provided proof of shipment of the product, the date chosen being that of the first of these events.
In the absence of a reimbursement after 14 days from the date on which the Company is informed of the Buyer's decision to withdraw, LE FILET DE CAMOUFLAGE is liable to reimburse the sums due increased by the legal rate if the delay reimbursement is less than 11 days, 5% if the delay is between 10 and 20 days, 10% if the delay is between 20 and 30 days, 20% if the delay is between 30 and 60 days, 50% if the delay is between 60 and 90 days.
SAS ZEPHYR OSC is not required to reimburse the Buyer for additional costs if the latter has expressly chosen a more expensive delivery method than the standard delivery method offered on https://le-filet-de-camouflage .Fr .
Reimbursement of purchases made by gift vouchers will be made exclusively in the form of gift vouchers for an amount identical to that paid in this form.
The advantages obtained when purchasing a product, in particular through a loyalty card, will be canceled in the event of return of the product accompanied by a reimbursement of said product.