Satisfied or Refunded Guarantee

At Le Filet de Camouflage, you have the right to change your mind

The item you received does not suit you? It can happen and it's totally normal.

Whether it is not the size or color expected, whether it does not exactly match your expectations or whether you have simply changed your mind, we are never safe from a bad surprise when of an online purchase and we are fully aware of it. This is why we want to guarantee you a "satisfied or refunded" shopping experience so that you can place an order on our site with peace of mind and that you have the freedom to withdraw if necessary.

At Le Filet de Camouflage, you have the possibility of making an exchange or a return with ease in order to claim a full refund of the purchase price of your order. In order to process your request as soon as possible, contact our after-sales service beforehand by email at the following address: serviceclient@le-filet-de-camouflage.fr

As a consumer, you have the option of withdrawing within 14 days of delivery of your goods.

For this, you will have to return the goods to us, at your expense, within 14 days of exercising your right of withdrawal.

The goods must be returned to us in the same condition as you received, thus allowing them to be put back on sale. If the goods are damaged, we will not be able to proceed with a refund .

Once proof of return has been received, we will refund you within 14 days.

All the conditions for exercising your right of withdrawal are detailed in our GCS , article 12 .

For more information, you can consult our return and refund policy .